Cancellation & Returns

Cancel or return your order: we endeavour to ensure that all products supplied to customers are of the highest standard and arrive in perfect condition. But we are aware that sometimes things can go awry, and we want you to feel 100% secure in ordering with us and completely satisfied with your order.

If you would like to cancel or return your order please, contact us as soon as possible emailing info@spiritwarehouse.co.uk or contact our Customer Services team on +44 (0) 77076679330. You can cancel your order for any reason up to 14 days after you receive it providing it is not perishable, personalised, or have been specified as non-returnable at the time of ordering.

If you cancel your order before it is dispatched, we will refund payment, less any card processing fees that we have been charged and your order will be stopped. If your order has already been dispatched, you may refuse to accept the delivery from the driver and your order will be returned to us. If your order has been delivered, it is your responsibility to quickly and safely return it to us at:

The Elite Whisky Collectors Market Place
Burlea
Little Ann Road
Little Ann
Hampshire
SP11 7SN

The item returned must not have been opened, be in a re-saleable condition, with no damage to the packaging of the product or to the actual product itself, with no seals or safety measures compromised.

If there is any damage to your order when it arrives, you should notify the courier and refuse to accept it, and then notify us as soon as possible within 24 hours with photos where possible. We will refund you the cost of the damaged items or arrange to send you a replacement as soon as we have received a refund from the courier / insurance company. Where applicable, refunds will be processed within 14 days of receipt of the returned item.  However, we will only reimburse return delivery costs if an incorrect item was sent or in the case of a damaged or defective product being received. Please note, the original delivery cost for orders shipped outside of the UK cannot be refunded.  

If you’ve changed you mind, a refund will be issued once the bottle has been returned to us and we are sure it is in the same condition we sent it in. Initial postage and return costs are the responsibility of the customer and we will not pay for any unwanted orders to be sent or returned, including import/export duties – we will do our best to minimise these costs.  We will also not refund any charges we have had to make to third party companies such as the payment providers where these relate to the purcahse yo uhave made (ie payment transaction charges and refund charges).

Please be aware that these are pre owned bottles from private collections, these speciality items, may not necessarily be in perfect condition. Any pictures on our website are intended for illustrative purposes and may not be an exact representation of the product itself. 

If you received a damaged or faulty item you have 10 days to reject the item, which begins from the date of ordering.  Please contact us with details of the fault or damage, including pictures if possible, and we will work with you to ensure that the matter is dealt with to your satisfaction.